We have reviewed our current staffing levels which will remain unchanged for the next period so we will retain the temporary changes to the IT Service Desk's opening hours. These changes will ensure the well-being of Service Desk colleagues while ensuring that we continue to deliver consistent service.
Revised support hours
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Support channel |
Support schedule |
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Front Desk (in-person) |
Monday, Wednesday and Friday: 10:00 AM to 3:00 PM. |
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Phone support for general enquiries: 01273 678090 |
Monday to Friday: 8:30 AM to 12:00 PM and 1:00 PM to 5:00 PM |
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Phone support for AV: 01273 678022 |
Monday to Friday: 8:30 AM to 5:00 PM |
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IT Service Support Portal (ticket system) |
Available 24/7 Raise tickets anytime through the IT Support Portal. |
These temporary changes will remain in place until Friday, 16 May 2025. Arrangements will be reviewed after this date, with the aim of returning to normal service hours as staffing levels improve.
We know these changes may cause some inconvenience, and we appreciate your patience and understanding during this time. Please continue to use the IT Services Support Portal to raise tickets whenever possible, as it remains available 24/7.
Use our self-help support webpages first - they often have the answers you need!
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Multi-factor authentication (MFA) help? Check out our dedicated MFA support page.
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For help with email, visit the email support page.
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For help with Wifinity, visit the Wifinity support page.
Tips to help us help you quicker!:
To help us assist you more efficiently, please follow these tips when contacting the IT Service Desk:
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When reporting a problem with your university computer, include the asset tag number and include any relevant error screenshots.
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If emailing us from a personal email, please provide your full name and University username.
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Please do not raise duplicate tickets - this can cause delays
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Please try to avoid cc’ing the IT Service Desk into email chains – it means a ticket gets created each time!.
Thank you for your cooperation and helping us help you faster!
Head of Service Management
IT Services