A new article published by the Higher Education Policy Institute (HEPI) highlights how the University of Sussex is developing a more connected and resilient community through its Open Listening Programme.
In the piece, Professor David Ruebain, Pro-Vice-Chancellor for Culture, Equality and Inclusion, and Isobel Pearce, Assistant Director of HR (Culture, Equality and Inclusion), reflect on the reality that universities are spaces of deep disagreement as well as learning. At Sussex, passionate debate around issues such as identity, politics and global conflict is an important part of academic life, but it can also create tension that is not easily resolved through policies or regulation alone.
The University’s Open Listening Programme was created in response to this challenge, focusing on the everyday skills and behaviours that shape how we work and study together. Developed and delivered with consultant Jassy Denison, the programme aims to strengthen individual and collective capacity for engaging in difficult conversations, without requiring people to abandon their beliefs or identities. Instead, it emphasises active listening, curiosity and respect as foundations for constructive dialogue.
Pilot workshops took place at Sussex during 2023 and 2024, combining conflict theory with practical exercises and facilitated listening spaces, helping participants explore what happens when we disagree and how different responses can lead to different outcomes. Feedback from participants was overwhelmingly positive, with many reporting increased confidence, self-awareness and a sense of being genuinely heard.
The programme is now established and expanding through three linked workstreams: introductory workshops open to all staff; thematic dialogues responding to specific community needs or “hot topics”; and an applied workstream supporting colleagues to embed open listening practices in their everyday roles. The first applied cohort has already completed the programme and will be further supported to champion the approach across the University.
In the article, David and Isobel conclude that Open Listening is not simply a set of workshops, but a long-term commitment to Sussex values of inclusion, kindness and courage – helping ensure that even the most difficult conversations can become opportunities for understanding and connection.