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On Monday 2 June, Caroline Roberts, Deputy Director of the Division of General Counsel, Governance and Compliance (GCGC) and Head of Legal Services, will host an online legal drop-in session from 1pm-2.30pm concerning new Competition and Markets Authority (CMA) guidance about unfair commercial practices at universities.
With open days starting soon, it is essential that staff understand these changes.
There’s no need to book in advance. Just click here to join the session from 1pm.
CMA enforcement powers, issued in April, have been strengthened and there is a need for all staff to consider the implications and approach we must take to support compliance across the whole student journey, beyond courses but also services in areas such as accommodation and student services.
Key changes are:
- CMA Guidance has redefined what counts as a ‘transactional decision’ - this now covers more than a simple choice to enrol or not and includes any decision made by a student on whether to purchase, retain, or cancel a course, and is now part of the protected consumer decision making process.
- This extends liability not just to what a university says or does itself, but also covers agents, subcontractors, marketing firms, recruitment partners, but within the UK and overseas.
- With strengthened enforcement powers, the CMA can now directly investigate, determine failures and impose fines. Further information.
Please attend this drop-in session to find out more about the new guidance and what the changes mean for all Faculty and Professional Service staff.