ITS Here to Help
Make sure your device has the latest updates and you have saved any files when you have finished working for the day on Friday 17 January (step 1 below) to be ready for an important security update on your computer. Global Protect, the staff VPN, will be updated early morning on Monday 20 January (step 2 below).
Step 1 - Friday 17 January
Ensure that your university-supplied device is up to date by following the steps below for your device type:
- Windows desktop PC users:
- Sign out (press ctrl + alt + delete, then chose ‘Sign Out’).
- Leave your computer turned on.
- The security updates will apply automatically overnight.
- Your computer will then go into sleep mode, and you can continue using it again in the morning.
- Windows laptop users:
- Type “Windows Update” in the search box at the bottom-left of your screen and hit Enter.
- On the Windows Update screen, click ‘Check for updates’.
- After running the check, your computer will say, either:
- Your computer is up to date; or
- Updates are waiting to be applied.
4. If there are updates waiting, save your work and restart your laptop to install the outstanding updates while connected to a power source.
- Apple Mac users:
If you have received prompts to install University updates, please apply these by Friday, 17th January.
Step 2 - Monday 20 January
Before starting work, You must restart your device to complete the Global Protect security update.
This page has guidance on how to sign into Global Protect after the update.