We’re making an important update to keep your eduroam connection secure. On Thursday 4 September 2025, the security certificate for eduroam will be renewed. This update helps protect your data and ensures you can continue to connect safely to the network.
What do I need to do?
From Thursday 4 September, all students and staff who use a non-University managed device* will need to 'forget' the eduroam network and reconnect to get the new certificate, which can be done on and off campus.
Note: before you do this, you may see a message on your phone or laptop saying you’ve been disconnected from eduroam. Don’t worry - this is expected.
* The update will happen automatically for those on University managed devices.
How can I do this?
- Step 1: Download instructions. Download these 'reconnection' instructions to your desktop.
- Step 2: Forget the existing eduroam network. Follow these quick instructions to remove the old connection.
- Step 3: Reconnect to the eduroam network. Locate the reconnection instructions saved to your desktop in step 1 and follow them to reconnect to eduroam.
Still having problems connecting your device? If you’re still having trouble connecting, the IT Service Desk is here to help. Visit the ITS Support Portal to get in touch.