Learn more about the teams within IT Services and find contact details below.
Service details
Led by Chief Digital Technology Officer Matt Scott, the Information Technology Services (ITS) Division exists to empower and enable the University’s mission to deliver world-class teaching, provide exceptional student experiences, pioneering research, and innovation. Our purpose is to ensure that every student, academic, and staff member has access to the tools, systems, and support they need to thrive in a digitally connected world.
- IT Service Desk
The IT Service Desk team are the front line team in Shawcross that support walk-in, phone and email enquiries for staff and students.
- Phone: +44 (0)1273 678090
- General Teaching Space (GTS) support phone: +44 (0)1273 678022
- Email: itservicedesk@sussex.ac.uk
- Digital Engagement
The Digital Engagement team are primary change agents working to transform our business processes and systems to nurture the relationships between IT Services and its stakeholders. The team also helps us to understand and develop the ambitions for our use of digital technologies in education, research, student services and university administration.
Contact: Katie Damen, Assistant Director of Digital Engagement
Email: K.Damen@sussex.ac.uk
- Strategy and Architecture
The Strategy and Architecture team ensures our strategies, technologies, security and standards support our digital aspirations whilst planning the replacement, upgrades and improvements to our technologies and systems. They also ensure that these are aligned and prioritised around the University’s strategic plans and objectives.
Contact: Peter Collier, Assistant Director of Strategy and Architecture
Email: p.collier@sussex.ac.uk
- Operations
The Operations team work across the teaching, professional services and student groups to manage our product areas, develop and integrate our platforms and applications, and support our communities to ensure outstanding service provision across the operational activity of IT Services.
Contact: Peter O’Rourke, Assistant Director of Operations
Email: p.orourke@sussex.ac.uk
- Research
The ITS Research Platforms team provide specialist IT services, systems and support to help researchers meet their goals, including High Performance Computing (HPC), research data storage and advice for researchers preparing funding bids.
Contact: Clare Gryce, Associate Director of Digital Research Services
Email: c.gryce@sussex.ac.uk
- Infrastructure
The Infrastructure team works to define, modernise and automate our underlying platforms and network and ensuring that they are optimised to meet the needs of the diverse communities across the University. This includes continuing our journey to the cloud and to advance our approaches to ubiquitous connectivity across our campus.
Contact: Seb Harrington, Assistant Director of IT Infrastructure & Cloud