Learn more about the teams within IT Services and find contact details below.
Service details
IT Services delivers a wide range of digital services to users across our Campus and beyond. Our Interim Director, Katie Damen, is now tasked with shaping the strategic initiatives and strategies that will secure a successful and sustainable future for the institution. Digital technology and mobile platforms will increasingly transcend physical and geographical boundaries, providing opportunities for the transformation of our students’ and staff’s lives.
- IT Service Desk
The IT Service Desk team are the front line team in Shawcross that support walk-in, phone and email enquiries for staff and students.
- Phone: +44 (0)1273 678090
- General Teaching Space (GTS) support phone: +44 (0)1273 678022
- Email: itservicedesk@sussex.ac.uk
- Digital Engagement
The Digital Engagement team are primary change agents working to transform our business processes and systems to nurture the relationships between IT Services and its stakeholders. The team also helps us to understand and develop the ambitions for our use of digital technologies in education, research, student services and university administration.
Contact: Katie Damen, Assistant Director of Digital Engagement
Email: K.Damen@sussex.ac.uk
- Strategy and Architecture
The Strategy and Architecture team ensures our strategies, technologies, security and standards support our digital aspirations whilst planning the replacement, upgrades and improvements to our technologies and systems. They also ensure that these are aligned and prioritised around the University’s strategic plans and objectives.
Contact: Peter Collier, Assistant Director of Strategy and Architecture
Email: p.collier@sussex.ac.uk
- Operations and Research
The Operations team work across the research, teaching, professional services and student groups to manage our product areas, develop and integrate our platforms and applications, and support our communities to ensure outstanding service provision across the operational activity of IT Services.
Contact: Peter O’Rourke, Assistant Director of Operations
Email: p.orourke@sussex.ac.uk
- Infrastructure
The Infrastructure team works to define, modernise and automate our underlying platforms and network and ensuring that they are optimised to meet the needs of the diverse communities across the University. This includes continuing our journey to the cloud and to advance our approaches to ubiquitous connectivity across our campus.
Contact: Seb Harrington, Assistant Director of IT Infrastructure & Cloud