Find teams and contact details within the Student Experience division.
Service details
Jayne Aldridge is Director of Student Experience.
- Academic Quality and Partnerships
Responsible for academic standards for internal programmes and for programmes delivered with external partners to ensure cohesive practice with all delivery models. The team also provides clerking services to the University Education Committee and its sub committees.
Head of service: Oliver Craig.
Find out more about Academic Quality and Partnerships. - Educational Enhancement
The service works alongside academic schools to support academic development within the curriculum, and enhanced delivery models including through digital platforms. The service provides specialist support and professional development opportunities in the effective use of digital technologies to enhance teaching practice and enrich student learning.
It also leads on development and delivery of online distance learning course provision.
Head of service: Katie Piatt.
Find out more about Educational Enhancement. - Student Administration
This area includes timetabling; assessment; examinations; vivas (taught and research); UKVI matters; oversight of academic regulations including academic appeals.
It also provides core administrative support throughout the student academic lifecycle.
Head of service: Helen Basterra.
Email: appeals@sussex.ac.uk
Find out more about Student Administration. - Student Data and Records
Responsible for the maintenance and management of the student records database. It also provides management information and standard data sets (including for use by the University education committee and Schools), such as graduate outcomes and annual course reviews.
Head of service: role vacant (contact Denise Cooper in the interim).
Find out more about Data and Records. - Student Experiential Services (SES)
Responsible for all divisional frontline welcome points, primarily delivered through the Student Centre. SES also works across the University to embed continuous improvement in activities impacting the student experience.
Head of service: Sarah Lord Soares.
Email: studentexperientialservices@sussex.ac.uk
Find out more about the Student Centre. - Careers and Entrepreneurship
Works with colleagues across the University, and within academic schools to improve opportunities for student and graduate outcomes.
Careers and Entrepreneurship also leads the implementation of the World Readiness and Employability Strategy.
Head of service: Emily Huns.
- Phone: +44 (0)1273 678429
- Email: careers@sussex.ac.uk
Find out more about Careers and Entrepreneurship. - Student Advice and Guidance
Responsible for all practical advisory activity: international, money, general advice and disability support.
These services provide advice, guidance and an enhanced triage point, together with information that will help students with decision-making, next steps and entry into appropriate referral routes if needed.
Head of service: Nasim Shakoori.See specific student advice relating to:
- Student Complaints, Conduct and Funding
Comprises key student facing functions which include process, procedural, regulatory and administrative activity. It also covers student complaints, student conduct and exceptional circumstances together with the administration of bursary and hardship disbursement.
Head of service: Joseph Mullin.
Email details for service areas:
- complaints@sussex.ac.uk
- student-discipline@sussex.ac.uk
- hardship@sussex.ac.uk
- usfinancialaid@sussex.ac.uk.
Visit Complaints and Appeals on the Student Hub. - Student Engagement and Enhancement
Championing inclusivity and togetherness, building a community where every student feels that they belong.
Head of service: Hannah Wallace.
Find out more about Student Engagement and Enhancement.
Email details for Programmes and service areas:
- Staff and Student Connector Programme – connectorprogramme@sussex.ac.uk
- Spirit of Sussex Award – sosa@sussex.ac.uk
- Student Voice – rosie.jones@sussex.ac.uk
- Student Rep Scheme – studentreps@sussexstudent.com
- Belong at Sussex and Student Engagement Programme – belong@sussex.ac.uk
- Coaching Programme – coaching@sussex.ac.uk
- Welcome and Transition – see@sussex.ac.uk.
- Student Systems and Projects
Supports the development of new and existing solutions to enable effective administration across the student lifecycle, facilitate the improvement of associated business processes and seek to improve consistency in working practices in collaboration with colleagues across the University, students and external stakeholders.
Contact: Jo Corbett
Assistant Director Student Systems and Projects - Wellbeing, Therapeutic and Residential Life Services
Services to promote and support the wellbeing of students. A combination of mental health professionals can assess and refer students to a number of therapeutic interventions including short-term therapy. Residential support creates and promotes activities that support students to live well together, strengthening feelings of connection and belonging.
Head of service: Amanda Griffiths.See student guidance on: